Return & Refund Policy Homerley Premium Outlet – A Brand by Hozen Living Sdn. Bhd. At Homerley Premium Outlet, we are committed to delivering premium-quality furniture and excellent customer satisfaction. We understand that sometimes, purchases may need to be reviewed. Kindly read our return and refund policy below: 1. General Policy Due to the customized and made-to-order nature of many of our products, returns and refunds are limited and subject to the following conditions. 2. Non-Returnable Items Custom-made furniture (e.g. TV cabinets, wardrobes, kitchen systems) Items that have been used, installed, or modified Items damaged due to misuse, improper installation, or negligence Clearance or promotional items marked as "Final Sale or Last Chance" 3. Return Eligibility Returns are only accepted under the following conditions: Manufacturing defects reported within 7 days of delivery Wrong item delivered or significant mismatch with agreed specifications Damaged during delivery (must be reported with photo evidence upon receiving) 4. Reporting Process To initiate a return or refund request, please: Contact our support team via WhatsApp within 7 days of receiving the item Provide clear photos and videos showing the defect or issue Include your invoice or order reference number 5. Inspection & Resolution Once your request is submitted: Our team will review the case within 3–5 working days If approved, we will offer the following options: Repair or replacement at no extra charge Partial refund if the issue is minor and repair is declined Full refund (only in rare cases of non-repairable manufacturing defect or wrong item delivered) 6. Refund Method Approved refunds will be processed via: Bank transfer within 7–14 business days Homerley will not be liable for delays caused by third-party banks